Creative communication specialist and result-driven entrepeneur with 25+ years of experience in hospitality and tourism. Skilled in leadership, web and content development, communication strategy, customer service, teambuilding, and project management.
I am passionate about joining a communication team, project, or graduate internship within a company that aims to empower people to develop their physical or spiritual health and well-being.
Web and Social Media Manager, Co-owner | Jun 2016–Present
Developed and maintained the restaurant's website and marketing channels. Created local tourism partnerships to increase online exposure and gross revenue. Supervised and trained staff as primary host and implemented service protocols, leading to increased positive reviews and teamwork. Led marketing and community outreach initiatives, including in-depth research and a strategic communication plan in collaboration with Visit Ouray.
Property Owner | Aug 2019–Present
Manage day-to-day operations of vacation rental property, ensuring an exceptional guest experience and optimal occupancy rates. Maintain booking and marketing platforms. Manage contracts, tax documentation, and invoices. Overseeing maintenance and cleaning staff.
Co-owner/ Proprietor | Aug 2009–Jan 2019
Managed and directed the operations of the China Clipper Inn, a 13-room B&B: implemented and maintained bookings, website, and social media platforms. Oversaw innkeepers, housekeeping, and maintenance staff. Managed vendor contracts, tax documentation, and bookkeeping. Launched marketing campaigns and events, growing gross revenue by 20% during ownership. Developed and executed a strategic plan to sell the Inn without a realtor in 2018, which resulted in a successful transfer of ownership in 2019.
Project Manager and Editor | Aug 2000–Oct 2006
Led several projects to redesign the websites for the Netherlands Board of Tourism & Conventions. Managed a team of content and web developers to deliver project planning on time and within budget. Collaborated with editorial staff, IT department, sales and marketing department, and International offices to increase NBTC's media exposure and support strategic marketing initiatives. Developed websites and edited content.